• Work collaboratively with the clinical and operations teams to develop metrics, KPIs and reporting to understand and track performance • Work with stakeholders to understand clinical interventions and operational processes to scope requirements • Create methodologies and data mapping for calculating metrics/KPIs • Leverage analytic tools, such as Tableau and Alteryx, to build reports that allow Clinical Operations leaders to monitor teammate performance and support root cause analysis • Build analytics and reporting that to proactively identify trends and areas of opportunity using medical claims and clinical operations data • Oversee reporting solutions that support various provider partnerships and programs by: Gaining deep understanding of performance metrics and targets of various programs Gather feedback from provider and operations partners to design and improve provider reporting Track performance of programs across both medical cost and clinical outcomes Partner with the account management teams to monitor and communicate program performance to executive leadership Proactively establish cadence for reviewing program performance and sharing program insights with relevant stakeholders Design reporting and communication materials to facilitate consistent interpretation of program performance Develop executive level communications, typically done in PowerPoint Adapt communication for relevant internal stakeholders (clinical, finance, operations) Commit to continued professional growth and development as well as ensure and contribute to the growth and development of the team’s junior personnel.