The specialist will assist clients in planning and booking comprehensive travel arrangements, including accommodations, transportation, and activities. Key duties also involve maintaining accurate client records and providing timely information to support client travel decisions.

The Customer Service Representative will assist with all aspects of the client experience, ensuring top-tier service throughout their matchmaking journey. This includes regularly communicating with clients, selecting high-quality matches, coordinating dates, and providing coaching and guidance.

The representative will support clients before, during, and after travel planning by providing timely communication, resolving issues, and ensuring a smooth experience. Key duties include responding to inquiries via phone, email, and chat, assisting with bookings, and coordinating with internal teams and suppliers.

The role involves responding to client inquiries about vacation options and assisting with booking support for various travel components like flights, hotels, and cruises. Responsibilities also include ensuring reservation accuracy and maintaining organized client records.