• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region • Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance • Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives • Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency • Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge • Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction • Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets • Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability • Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans • Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures • Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction • Ensure compliance with all regulatory, safety, and environmental standards • Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region • Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns • Drive employee engagement initiatives to build a motivated and high-performing team • Foster a culture of continuous improvement through training programs and leadership development • Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values