This role provides essential administrative support to the Industrial Innovation & Carbon Management (IICM) program by managing communications, logistics, and administrative tasks across multiple projects, including preparing newsletters and maintaining budget records. The associate will also provide direct administrative support to the Vice President of the IICM program and assist senior staff with programmatic initiatives.

The Service Center Assistant acts as the primary liaison for customers, solving problems related to the application process and communicating claim status, required documentation, and time frames professionally. Essential duties include accurately entering application information into the claims management system and assigning new claims to the appropriate handler.

This role involves supporting the Owner and Operations Team with sales pipeline management, administrative coordination, client follow-ups, and drafting outreach materials. Additionally, the assistant will provide administrative and communication support for staffing and operations using systems like Ubeya and Zingle.

The Administrative Specialist Senior will provide administrative support for branch programs and projects, including processing payables, receivables, and travel vouchers. Responsibilities also involve maintaining documentation, managing branch communications, and overseeing time reporting administration and budget.