U-Haul
Since 1945, U-Haul has been serving do-it-yourself movers and their households.
Spanish Bilingual Roadside Agent
Location
Arizona
Posted
43 days ago
Salary
$17 / hour
High SchoolSpanishEnglish
Job Description
• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls in both Spanish and English.
• Initiate outbound calls to customers, roadside assistance service providers, and other personnel for support.
• Follow established methods and procedures to ensure customer safety.
• Handle files with calm urgency, professionalism, and care while meeting quality-related metrics and goals.
Job Requirements
- Fluent in both Spanish and English
- Ability to express sympathy, empathy and compassion
- Critical thinker and ability to adapt
- Intermediate keyboarding and computer skills
- Active and Attentive listener
- Ability to type while talking (40 WPM or higher is a plus)
- Ability to formulate sentences through written text
- Ability to navigate and use multiple computer programs at once
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. and Canada geography
- General knowledge of how to map a location using various programs or applications
- Willingness to incorporate feedback to constantly improve performance
- Possess can-do-confidence
Benefits
- U-Haul offers Spanish Bilingual Roadside Assistance Agents an hourly base pay of $17.00.
- Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
- At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
- Additionally, our career path planning and continued education assists employees with their professional goals.
