• Resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment • Maintain expert-level product knowledge • Participate in Calendly support initiatives • Be the first point of contact for our users when they need help or have questions, providing solutions • Help our customers schedule more meetings • Take a consultative approach to problem-solving • Maintain fantastic written communication skills • Be a Calendly product, use-case, and scheduling industry expert • Patiently empathize with customers with every interaction • Attend ticket audits and receive active feedback on a regular basis • Document & advance customer and internal issues appropriately • Go above and beyond to serve our customers and your team (be a self-starter) • Use your technical savviness and resourcefulness to assist customers relatively autonomously • Take ownership over the customer experience you provide