• Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. • Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate. • Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties. • Manage client import/exports, payroll/carrier files, and discrepancy reports. • Provide on-call technical support and responses to inquiries regarding EDI vendor feeds. • Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions. • Routinely conduct analysis of data transactions. • Make recommendations for the resolution of production problems. • Work with third-party compliance approval. • Quality and control management of Bswift. • Training client HR partners on Bswift software and processes. • Maintain Bswift system for accuracy. • Audit excel and text files. • Knowledgeable in Visual Basic scripts but not limited to that language.