• Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value. • Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution. • Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities. • Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion. • Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations. • Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities. • Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes. • Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts.