Develop and implement claims processing and adjudication procedures. Oversee hiring and training of staff. Collaborate with various teams for policy creation. Evaluate and revise policies to ensure effectiveness.

Supervise claims production activities, manage team performance, ensure compliance with regulatory requirements, and drive departmental initiatives to enhance operational efficiency and service quality within the claims department.

Investigate and evaluate property damage and bodily injury claims while negotiating resolutions. Analyze coverage obligations and establish case reserves, maintaining accurate documentation and communication throughout the claims process.

Lead a liability claims team to ensure high-quality service, promote best practices, manage workloads effectively, and communicate proactively with clients and stakeholders to enhance overall team performance and development.