• Respond to customer support issues and resolve them per SLAs. • Communicate professionally with customers according to PriceSpider standards. • Work cross-functionally to resolve issues promptly. • Escalate issues when necessary. • Manage inbound communication via telephone, email, support tickets, and customer portal. • Utilize knowledge of Wayvia products to resolve issues independently. • Guide customers on product benefits and enhancements. • Assist with reports and metrics. • Recommend best practices to customers. • Identify and communicate root cause issues professionally. • Convey support team needs and issues cross-functionally. • Recommend patterns of issues for the product roadmap. • Contribute to high-priority issues. • Adhere to customer support best practices and policies.