• Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments. • Support deploying and managing UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors. • Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments. • Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments. • Serve as the primary technical interface for System Integrators and mission heroes, providing guidance, troubleshooting, and resolution of complex UDS issues. • Develop and deliver technical training content tailored to mission hero needs, including remote and on-site sessions demonstrating platform features and best practices. • Coordinate customer onboarding and ensure smooth adoption of UDS deployments. • Gather feedback from mission heroes and the community to provide actionable insights to internal teams, improving products, services, and deployment processes. • Collaborate with cross-functional teams for improvements to capabilities and strategies for improving deployment efficiency and customer outcomes. • Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement. • Experiment with new tools, techniques, and technologies to improve mission outcomes. • Contribute to a culture of innovation and continuous improvement within the organization.