Title: Principal Data Analyst- Commercial Banking

Locations:  Westwood, Massachusetts; Johnston, Rhode Island; Boston, Massachusetts; Shelton, Connecticut

Description

The Principal Data Analyst – Commercial Banking is a senior, individual‑contributor role supporting Commercial Banking. This role serves as a analytics partner across Commercial Banking with a primary focus on enabling data and analytics that support customer onboarding, customer servicing, and treasury management.

This position works closely with teams supporting finance, sales, origination, underwriting, and servicing systems, as well as core banking platforms, to ensure analytics solutions are aligned to Commercial Banking processes, systems, and transformation goals.

Key Responsibilities

• Partner with Product, Technology, Operations, and Data Engineering teams aligned to Origination systems, Underwriting platforms, Servicing systems, Financial reporting systems, CRM.

• Translate Commercial Banking business and operational requirements into analytical requirements, metrics, and insights.

• Deliver full customer life cycle analytics, supporting - Customer onboarding journeys, Ongoing customer servicing, Treasury management capabilities & usage, Customer Profitability & Pricing.

• Perform complex data analysis across large, multi‑source Commercial Banking datasets.

• Design and develop analytical datasets, KPIs, and reporting aligned to RTB outcomes.

• Identify data quality, completeness, and lineage issues; partner with data engineering teams to remediate.

• Provide analytical input and support for Commercial Banking system modernization efforts.

• Communicate insights and recommendations clearly to senior business and technology stakeholders.

• Ensure analytics solutions comply with enterprise data governance, risk, and control standards.

Required Qualifications

• 8+ years of experience in data analytics, or advanced analytics roles working with cloud compute infrastructure including AWS and/or Snowflake

• Demonstrated experience supporting Commercial Banking or Corporate Banking business functions.

• Hands‑on experience working with origination, underwriting, and servicing systems.

• Experience supporting analytics for customer onboarding, customer servicing, and treasury management.

• Strong experience with core banking platforms and associated Commercial Banking ecosystems.

• Advanced SQL & Python programming skills and experience working with large, complex enterprise datasets.

• Proven ability to translate business needs into analytical solutions.

• Strong written and verbal communication skills with experience engaging senior stakeholders.

• Demonstrated experience leading impactful strategic data & analytics program(s), as well as coaching and mentoring junior colleagues.

Preferred Qualifications

• Experience supporting large‑scale transformation or modernization programs.

• Familiarity with data engineering concepts, data modeling, and analytical product delivery.

• Experience working in Agile or product‑oriented delivery environments.

• Experience in regulated financial services environments.

• Some experience with statistical learning / econometrics / machine learning.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• 4 days per week on-site, 1 day remote

Pay Transparency

The salary range for this position is $140,000-$170,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.