• Serve as the primary relationship owner for the company's top 20 enterprise customers. • Build and maintain strong relationships with executive sponsors, security leaders, IT teams, and operational stakeholders. • Act as a trusted advisor helping customers achieve strategic objectives using our platform. • Identify and mitigate champion risk by mapping multiple stakeholders per account and avoiding single points of failure. • Identify opportunities to expand adoption across locations, departments, and global operations. • Drive upsell, cross-sell, and expansion opportunities within existing customers. • Work with Sales to structure expansion opportunities and renewals that maximize long-term revenue. • Develop and execute multi-year account growth strategies. • Lead competitive defense and displacement strategies when customers are evaluating alternative vendors. • Partner with enterprise customers to standardize our platform across global locations. • Identify gaps in tools, processes, or policies and develop roadmaps for enterprise-wide adoption. • Align regional teams on a unified solution. • Own the rapid response for critical and at-risk accounts, including churn-risk assessment and recovery planning. • Drive executive-level intervention when account health requires escalation. • Monitor account health through multi-source intelligence including CRM data, product usage metrics, support trends, and call sentiment. • Create and maintain comprehensive account plans for each key customer.