• Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.

• Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties

• Manage client import/exports, payroll/carrier files, and discrepancy reports

• Provide on-call technical support and responses to inquiries regarding EDI vendor feeds

• Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions

• Routinely conduct analysis of data transactions

• Make recommendations for the resolution of production problems

• Work with third-party compliance approval

• Quality and control management of Bswift

• Training client HR partners on Bswift software and processes

• Maintain Bswift system for accuracy

• Audit excel and text files

• Knowledgeable in Visual Basic scripts but not limited to that language

Qualifications, Skills and Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal skills with a proven ability to collaborate with a team.

• Excellent analytical and problem-solving skills.

• Extensive knowledge of computer systems and programming.

• Excellent organizational skills and attention to detail.

• Proficient with Microsoft Office Suite or related software.

• Proficient with or able to quickly learn systems and software used by the organization.

• Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry

• Excellent communication, project management, time management, planning, organization, and multitasking skills

• Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications

• Proficiency in Microsoft Excel, Microsoft Access, and Word

• Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment

• Ability to work well under pressure, especially during high volume client implementation periods

• Ability to work with different internal teams to deliver results to clients in a professional manner

• Ability to listen to feedback and adjust communication style depending upon the audience

• Ability to think critically and develop creative business solutions to meet clients’ needs

• Ability to identify and implement process improvements

• Proven analytical, evaluative, and problem-solving abilities

• Keen attention to detail

• Immediate ability to build EDI files

Education, Training and Experience:

• Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems.

• 2-3 Years of application/system analysis/enrollment build experience preferred

• 2-3 Years of insurance experience

• 2+ Years of Bswift experience