Role Description

In this role, you will design and deliver learning experiences that prepare teams to think critically and make sound decisions during complex support escalation scenarios. Rather than focusing on technical tools or procedural instructions, the work centers on helping teams develop judgment, anticipate risks, and respond effectively in ambiguous or high-stakes environments.

You will partner closely with program leads and subject matter experts to translate real-world challenges into engaging scenario-based learning experiences. Using storytelling, interactive learning design, and modern learning approaches, you will create scalable training that reaches a global audience and supports continuous readiness. The role requires creativity, strong stakeholder collaboration, and the ability to transform complex escalation concepts into clear, impactful learning that influences how teams think, decide, and act.

Responsibilities

• Design and develop scenario-based learning experiences that prepare teams to make effective decisions during complex escalation and support situations.
• Translate real-world escalation scenarios, stakeholder intent, and operational challenges into structured learning goals and curriculum architecture.
• Build scalable online learning programs that support continuous readiness across global teams.
• Create engaging learning content including storyboards, scripts, videos, and interactive training modules.
• Develop training that focuses on judgment, decision-making, and behavior change, not just procedural or tool-based instruction.
• Partner closely with program leads, escalation owners, and subject matter experts to gather insights and refine learning scenarios.
• Design training that helps teams anticipate risks, evaluate trade-offs, and choose appropriate escalation paths under pressure.
• Apply modern learning approaches such as scenario-based learning, adaptive learning, and AI-assisted learning concepts.
• Ensure learning programs are adaptable and effective across multiple roles, regions, and global audiences.
• Manage the lifecycle of learning deliverables including planning, development, feedback cycles, and global release readiness.
• Iterate on learning materials based on stakeholder feedback, engagement metrics, and program effectiveness signals.
• Provide guidance on scaling learning globally and tailoring messaging to different audiences and roles.

Qualifications

• 7+ years of experience in instructional design, particularly designing learning experiences that build decision-making and judgment skills.
• Experience creating scenario-based learning that focuses on behavior change in complex or ambiguous environments.
• Strong experience designing digital learning content such as interactive modules, storyboards, and scripts.
• Experience developing scalable online training programs for enterprise or global audiences.
• Ability to translate complex business concepts into clear, human-centered learning experiences.
• Strong storytelling and communication skills for creating engaging learning narratives.
• Experience collaborating with stakeholders, SMEs, and program leads to develop learning content.
• Ability to work effectively in ambiguous or evolving environments with iterative development cycles.
• Strong organizational and project management skills to manage multiple learning deliverables and timelines.

Preferred Qualifications

• Experience designing learning for high-pressure operational environments, such as support escalation, incident response, or decision-critical workflows.
• Familiarity with agentic or AI-assisted learning approaches, adaptive learning, or guided decision frameworks.
• Hands-on experience with instructional design and learning development tools (e.g., Articulate Rise, Storyline, or equivalent platforms).
• Experience producing or supporting video-based learning content and multimedia learning assets.
• Background in learning strategy, change management, or organizational transformation programs.
• Experience delivering learning programs for large global organizations or cross-regional audiences.
• Ability to influence stakeholders and shape learning strategy beyond content creation.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $120,000 - $130,000 USD per annum.

Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

Remote