Experian logo
Experian

We're unlocking the power of data to help create a better tomorrow.

Client Success Manager, Fraud

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$90K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Cultivate partnerships with clients by understanding their goals • Be the primary contact for existing solutions, providing strategic guidance and tailored solutions • Drive customer adoption and satisfaction by delivering value and mitigating churn risks • Be the trusted advisor, collaborating on roadmaps to achieve desired outcomes and ROI • Identify growth opportunities and work with clients and sales to accelerate expansion initiatives • Collaborate internally to provide recommendations and guidance • Represent customer interests and foster teamwork within Experian, providing valuable feedback to drive improvements across sales, services, and product teams • Monitor customer health metrics and KPIs to address risks and opportunities • Generate monthly reports on customer status, risks, and expansion potential • Conduct or coordinate post-implementation training sessions and provide resources to ensure clients fully leverage the Experian solutions • Collaborate with customer stakeholders to facilitate successful adoption • Deliver client support by managing issue resolution and handling escalations • Collaborate with members across different teams balancing priorities by bringing the right people to the table, handling issues and identifying opportunities

Job Requirements

  • Bachelor's Degree or equivalent work experience
  • 5+ years experience using fraud or authentication tools
  • Expertise in fraud and authentication solutions, with knowledge of Experian's products and services and those of competitors
  • Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB)
  • Experience managing and growing enterprise-level accounts
  • Proficiency in developing high-quality, client-facing presentations and materials
  • Experience working as part of an integrated sales team
  • Knowledge of the industry and how data, software, and analytics can transform your customer's business
  • Ability to travel for external and internal meetings

Benefits

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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