Empower the Experience
Customer Success Manager
Location
Florida + 4 moreAll locations: Florida, New Hampshire, North Carolina, Maryland, Virginia
Posted
1 day ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- Program Management Discipline – Translates outcomes into structured plans with milestones, owners, timelines, and measurable checkpoints
- Outcome Orientation – Focuses on customer business results and verified value realization
- Executive Presence – Communicates effectively with senior stakeholders and leads executive reviews with credibility
- Risk Detection and Mitigation – Identifies early warning signals and builds structured recovery plans
- Cross-Functional Leadership – Mobilizes internal resources without formal authority
- Stakeholder Mapping and Alignment – Confirms proper decision-makers and multi-level engagement
- Escalation Judgment – Escalates appropriately with structured context and solutions
- Analytical and Commercial Acumen – Connects SaaS metrics and value realization to renewal and growth
- Accountability and Follow-Through – Drives closure of commitments with execution rigor
- Resilience and Composure – Maintains leadership presence during risk and pressure situations
- Technical Troubleshooting Acumen – Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives
Benefits
- Flexible workplace policies
- Employee resource groups
- Learning and development resources
- Career progression pathways
- Community engagement initiatives
- Global employee wellness programs
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