The primary duties involve identifying and marking the Company’s underground infrastructure accurately according to state law and tier 1 requirements, using mobile tablets to manage excavation notices and documentation. This includes operating electronic detection equipment to locate facilities and responding to notices during and after normal hours.

This manager will provide oversight and coordination for service activities in New Mexico and El Paso, Texas, managing the growing installed fleet and Field Service Technicians tactically and strategically. Responsibilities include setting employee goals, developing staff, coordinating technical support for complex repairs, and reporting maintenance issues to relevant departments.

The primary responsibility is ensuring the Call Handling customer base remains at current software release levels by remotely upgrading software at customer sites, which involves scheduling and executing upgrades. This role also requires reporting field issues and collaborating with R&D to develop and execute upgrade processes for all Call Handling products.

The Field Service Engineer provides onsite support by installing, repairing, and maintaining diagnostic equipment while rapidly resolving customer issues and contributing to service revenue. This role involves traveling throughout a designated region on short notice to support products and conduct necessary training.