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New Relic

Data for Engineers

Technical Success Manager II

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

Connecticut + 2 moreAll locations: Connecticut, Pennsylvania, Virginia

Posted

2 days ago

Salary

$177K - $221K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Own customer adoption, onboarding, and continued success at your customer base. • Document adoption and success • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups • Maintain a deep understanding of the customer’s business as well as their technical environment • Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption. • Enjoy some travel, extensive travel opportunities for those that want to.

Job Requirements

  • 3+ years of pre or post sales experience within the software industry
  • 2+ years of demonstrated pre or post sales experience working with enterprise customers
  • Strong technical background and sales/customer orientation
  • A desire to learn new technologies
  • An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
  • Ability to keep up to date project plans and documentation.
  • Fluent in English

Benefits

  • healthcare
  • dental
  • vision
  • parental leave and planning
  • mental health benefits
  • a 401(k) plan and match
  • flex time-off
  • 11 paid holidays
  • volunteer time off
  • other competitive benefits designed to improve the lives of our employees

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