• Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities for both support roles and high-volume call center roles. • Lead and mentor a geographically dispersed team of TA supervisors and recruiters, and coordinators to ensure meeting class requirements. • Establish scalable processes, technology solutions, and KPIs to drive consistency and excellence in hiring across all regions. • Assess emerging TA trends, competitive intelligence, and global labor market insights to continuously update strategy. • Partner with senior leadership to define hiring needs for critical and highly specialized roles. • Oversee and participate in executive search and ensure alignment with company culture and leadership expectations. • Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets. • Champion a high quality, inclusive, and consistent candidate experience. • Collaborate with Marketing and Communications teams to drive employer branding initiatives and digital talent marketing. • Manage budget and ensure the spending is effectively being distributed properly. • Drive global DEI recruiting strategies and ensure equitable hiring processes across regions. • Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics. • Monitor performance against KPIs such as time-to-hire, quality-of-hire, cost-per-hire, and diversity of metrics for different countries. • Present hiring trends and insights to senior leadership and the board as needed. • Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms. • Work with developers to create automated processes and workflows with AI tools. • Ensure operational efficiency, data integrity, and compliance across all systems. • Manage relationships with external vendors, search firms, and staffing partners. • Ensure adherence to regional employment laws and global privacy/security requirements.