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Account Manager

Account ManagerSalesOtherRemoteSeniorTeam 1,001-5,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$50K - $80K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Serve as a day-to-day liaison between our clients and our production teams • Manage and facilitate client calls and new client administrator training • Maintain all client documentation such as Standard Operating Procedures and process related documentation • Engage in ongoing educational opportunities on product releases, updates and system functionality • Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed • Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity • Drive continual improvement of the delivery of services from all teams • Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team • When it comes down to it, make them love us…a lot!

Job Requirements

  • Bachelor’s Degree in Management or Communication preferred
  • 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
  • Must have strong understanding of consumer spending account administration and the impact it has on the industry
  • Consumer accounts system(s) knowledge is critical to success
  • Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
  • Ability to lead client meetings, deliver presentations, and establish relationships
  • Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
  • Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
  • Ability to maintain grace under pressure – especially during the busy season
  • You must be a resourceful and creative problem solver – constructively working with team members to find solutions
  • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients.

Benefits

  • Comprehensive benefits package
  • Participation in the annual bonus incentive plan

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