• Own onboarding and offboarding across the U.S. PEO and international EORs; manage role changes, promotions, compensation updates, PIPs, and terminations • Serve as first-line point of contact for employee questions or issues; support investigations (performance concerns, complaints); partnering with Legal on sensitive employee matters and exits • Act as day-to-day owner of the U.S. Rippling PEO relationship (benefits, payroll coordination, compliance) • Manage Rippling EOR internationally (contracts, benefits explanations, local compliance); troubleshoot cross-border issues without unnecessary escalation • Handle employment verification, documentation, personnel files, and maintain clean records across all jurisdictions; ensure documentation is complete, defensible, audit-ready, and compliant • Own annual benefits renewal and employee communications • Maintain compensation bands and benchmarking (Radford, Pave, Carta, etc.); support offer and promotion compensation decisions with data • Design and run performance review cycles (annual or biannual); build simple, durable HR processes managers can actually use