Affordable, delightful primary & urgent care health plans for hourly workers.
Member Support Associate
Location
United States
Posted
1 day ago
Salary
Not specified
Seniority
Mid Level
Job Description
Job Requirements
- Active health insurance license
- Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
- Bachelor’s degree or equivalent work experience
- 1+ years of experience in customer service, insurance support, or operations
- Strong verbal and written communication skills
- Ability to stay patient, empathetic, and composed under pressure
- Passion for healthcare access and delivering a high-quality member experience
- Experience using Zendesk or similar CRM platforms
- 5+ active state licenses
- Fluently bilingual
- Experience collaborating cross-functionally within operations teams
- Experience documenting workflows or contributing to process improvements
Benefits
- 100% Silver Plan + Full Medical Coverage
- Dental and Vision Coverage
- 401(k) and Life Insurance
- Access to Vitable’s Primary Care membership
- Unlimited PTO
- Remote-first culture with a supportive team
- MacBook and any other gear you need
- Home office setup stipend
- Competitive equity package
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