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Vitable Health

Affordable, delightful primary & urgent care health plans for hourly workers.

Member Support Associate

Human ResourcesHuman ResourcesFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Mid Level

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

• Provide a seamless, high-quality support experience to members • Assist members with insurance education, eligibility, and enrollment support • Submit applications to carriers and own cases through approval • Answering qualifying and benefit-specific questions • Troubleshoot carrier-related or cross-functional issues requiring deeper investigation • Help members navigate the healthcare system and understand their coverage • Coordinate resources for members needing services outside Vitable’s scope, especially when related to the HRA plan • Conduct proactive outreach to educate members or eligible employees about Vitable offerings • Assist with member enrollment and onboarding activities to support member enrollment rate and utilization goals. • Surface workflow gaps and propose improvements with manager guidance

Job Requirements

  • Active health insurance license
  • Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience in customer service, insurance support, or operations
  • Strong verbal and written communication skills
  • Ability to stay patient, empathetic, and composed under pressure
  • Passion for healthcare access and delivering a high-quality member experience
  • Experience using Zendesk or similar CRM platforms
  • 5+ active state licenses
  • Fluently bilingual
  • Experience collaborating cross-functionally within operations teams
  • Experience documenting workflows or contributing to process improvements

Benefits

  • 100% Silver Plan + Full Medical Coverage
  • Dental and Vision Coverage
  • 401(k) and Life Insurance
  • Access to Vitable’s Primary Care membership
  • Unlimited PTO
  • Remote-first culture with a supportive team
  • MacBook and any other gear you need
  • Home office setup stipend
  • Competitive equity package

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