Location Designation: Fully Remote 

This position is fully remote

Role Overview:

Senior Associate role will be critical in supporting the team’s oversight of vendor performance. This role will be responsible for owning various projects and initiatives spanning across the Retail Life, DI, and LTC lines of business.  Additionally, this role will entail training and development of other junior staff.

What You’ll Do:

• Ownership of the maintenance of the Vendor Governance Program documents for all vendors and all lines of business 
  Proactively identify and implement solutions to address operational issues with limited management oversight
• Support other team members by providing guidance and informal leadership on cooperative projects.
  Compile, generate, and provide analysis of vendor performance metrics
• Develop and maintain Tableau dashboards to assist in the monitoring of various performance metrics to measure against SLAs and other contract requirements
• SLA monitoring, reporting, analyzing
• Conduct ongoing QA Audits of vendor services and drive improvements in the team’s audit approachDevelop presentation materials & regular meeting facilitation
• Address vendor complaints and field inquiries
• Ownership and execution of various initiatives and projects
• Assist leadership with contract management.
• Lead efforts to with Technology to catalog issues and influence prioritization & execution of service ticket resolution. 
• Training and development of junior level departmental employees

What You’ll Bring:

• Quick learner who can work under limited supervision.
• Possess a continuous process improvement mindset with an ability to identify problems and propose/implement solutions.
• Experience delivering high caliber service to internal and external stakeholders and customers. 
• Strong Microsoft Excel skills are required, and strong Tableau or other data visualization skills are necessary. 
• Strong written and verbal communication skills are required.  
• Proven experience prioritizing several concurrent projects and initiatives. 
• Critical thinking, data analysis, project management, problem-solving, and collaboration will be important to the success in this role.
• Training and development of junior level employees as needed.  development of other junior level employees as needed.
• 2-4 years prior vendor management experience, insurance industry knowledge, exposure to Underwriting requiriements, project management, Third Party / External vendor party 
• Bachelor's Degree

Pay Transparency

Salary Range: $100,000-$143,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93466