Role Description

Toast, Inc. seeks a strategic, commercially oriented, forward-thinking Director to lead the Compliance organization supporting the Fintech business.

• Compliance leader managing compliance team supporting Fintech products.
• Oversee the development and maintenance of product-specific compliance management programs within Toast's Fintech Line of Business.
• Direct the Fintech Compliance team on establishing best-in-class compliance management systems, mitigation of key compliance risks related to in-scope products, and the remediation of process and control gaps.
• Serve as a compliance thought partner to Fintech business stakeholders in the design and implementation of products/product enhancements.
• Guide Fintech Compliance team in product reviews to ensure regulatory compliance requirements are met.
• Serve as compliance sponsor on compliance committees.
• Escalate key compliance risks and issues to Chief Compliance Officer and governing bodies, such as the Enterprise Risk and Compliance Committee.
• Review results from compliance testing programs to identify themes or trends in findings and gaps.
• Mature and enhance Fintech compliance program and/or framework to address identified issues.
• Ensure product-specific regulatory changes are monitored and assessed, and communicated to business partners in a timely manner.
• Oversee partner relationships and ensure obligations are met, including timely and accurate reporting and successful completion of partner reviews and required testing.
• Serve as an escalation point for concerns and issues raised by key partner contacts.
• Maintain state money transmitter licenses and compliance with associated requirements.

Qualifications

• Bachelor’s Degree required and CRCM preferred.
• Strong knowledge of financial laws and regulations, including:
  • CFPB regulations (most specifically Reg B, Reg E, Reg P, and Reg Z)
  • Federal and state consumer protection laws (most specifically UDA(A)P, CAN-SPAM, and TCPA)
  • Other laws and industry best practices related to commercial and consumer credit, prepaid debit cards, and electronic funds transactions
  • Money transmitter laws, and card association and payment network rules
• Direct experience leading compliance programs for financial products and services, specifically payment processing, money transmission, and banking products.
• Typically requires 15+ years of related experience with a Bachelor’s degree, and 10+ years of experience in a compliance, risk, or audit role at a financial institution.
• Experience maintaining fintech-oriented frameworks, bank partnerships, and third-party vendor programs.
• Familiarity with operational processes and regulations related to banking products.
• Ability to work well with ambiguity and synthesize large amounts of complex information.

Requirements

• CAMS (Nice-to-Have Skills)

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet Toasters’ changing needs.