Role Description

Our client relationships need to scale with us. Vim is growing fast. The platform is working, the book is expanding, and the clients we have today; health plans, digital health companies, and risk-bearing provider organizations, are becoming more strategically important by the quarter. As Sales closes new accounts and hands them off, we need someone who can take those relationships from signed contract to long-term executive partnership. This role exists to make sure our client relationships grow at the same pace as our business.

What You'll Do

• Own a growing book across payers, digital health, and risk-bearing provider orgs.
• Onboard and ramp new accounts handed off from Sales — building the foundation for long-term retention and expansion from day one.
• Own a portfolio of existing payer and enterprise accounts — managing retention, renewal, and growth across health plans, digital health companies, and MSOs/ACOs with real revenue targets attached.
• Build multi-threaded relationships — move beyond day-to-day ops contacts to establish trust with VPs, CMOs, and other senior decision-makers who control budget and strategic direction.
• Run structured account planning — develop and maintain account plans that connect client priorities to measurable outcomes, used as live documents, not annual check-ins.
• Lead executive business reviews — prepare and deliver QBRs that translate platform usage into outcomes language each vertical cares about: cost of care, network performance, quality metrics.
• Identify and close expansion opportunities — find upsell and cross-sell grounded in client goals, not just Vim’s pipeline needs.
• Intervene early on risk — track account health signals proactively and get ahead of problems before they become escalations.
• Feed product with ground truth — translate what you hear across verticals into structured input that shapes Vim’s roadmap and go-to-market.

What Success Looks Like

• Deeper relationships at renewal — clients have senior stakeholders who can articulate Vim’s value in their own words, not just ops contacts who manage tickets.
• Growing net revenue retention — expansion driven by clients who initiate it because they see the ROI, not by renewal pressure.
• You’re the first call — when a client has a problem, they call you; and that’s why it rarely becomes an escalation.

Qualifications

• You have 4–6 years in account management or customer success at a healthcare SaaS or health tech company, and you’ve carried real revenue targets, not just satisfaction scores.
• You’ve sold or grown accounts within payer organizations — you know how health plans are structured, how budget decisions get made, and what keeps a VP of Network Management up at night.
• You’ve successfully moved a relationship from a single ops contact to multi-stakeholder engagement at the VP or C-suite level.
• You can run a business review that makes a senior payer executive feel like you’ve been reading their internal memos.
• You’ve built account plans from scratch — not inherited a template and filled in the blanks.
• You’re comfortable with ambiguity — Vim is still building its playbook, and you’d rather shape the process than wait for it.

Requirements

• You prefer to manage inbound relationships — this role requires you to drive the cadence, not respond to it.
• You’re strong on relationships but uncomfortable initiating commercial conversations about growth and expansion.
• You’ve only worked with provider organizations — payer dynamics, value-based contracting, and health plan decision-making need to be familiar territory on day one.
• You need a defined playbook to operate from — we’re still building ours, and you’ll be part of writing it.
• You measure success by low churn and no complaints — this role has revenue targets that require proactive growth, not just good service.

Compensation & Details

• Base Salary: $115,000- $125,000
• On-Target Earnings: $135,000–$145,000
• Location: Hybrid preferred (NYC Offices)
• Equity: Series C stock options

Why This Role

This isn’t a typical Account Manager seat. Vim sits at a genuinely unusual intersection: a developer platform that lives inside the EHR at the point of care, with payer and enterprise clients who depend on it for network performance, quality metrics, and clinical workflow. That’s not a commodity SaaS relationship, it’s a strategic partnership with real clinical and financial stakes. If you want to own a book that matters, work close to a product still being shaped, and have your fingerprints on how a category-defining company manages its most important relationships, this is the role.

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.

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