Role Description

The Advisor I, Admissions Processing plays a crucial role in the successful enrollment of new learners at Nightingale College by delivering exceptional customer service and efficiently managing the admissions process for all prospective learners. This position involves direct collaboration with applicants to ensure the completion and submission of all required admissions documents and the facilitation of required admissions testing, in adherence to accreditation and compliance standards. The incumbent is also responsible for maintaining learner commitment, engagement, and retention throughout the enrollment cycle.

Responsibilities

• Communication and Coordination:
  • Initiate outbound phone calls with current applicants to facilitate admissions processes.
  • Conduct weekly meetings with prospective learners to review admissions progress and address concerns.
  • Facilitate decision-making for prospective learners, families, and stakeholders by providing essential information.
• Testing and Exam Management:
  • Process testing ticket requests and determine appropriate exam pathways for prelicensure applicants.
  • Create and disseminate voucher codes for entrance and advanced placement exams.
  • Monitor appointments to minimize no-shows and technical issues, enforcing testing goals.
  • Support resolution of testing technical issues, including troubleshooting and escalations.
  • Analyze exam results for appropriate placement and document them in appropriate systems.
• Data Management and Reporting:
  • Create, update, and monitor tracking systems for demographic, program, and testing information.
  • Record learner correspondence, maintaining accurate records in the SIS and CRM in real-time.
  • Collect and review documentation for new learner enrollment, ensuring compliance.
  • Provide a Daily Activity Report (DAR).
• Meetings and Collaboration:
  • Participate in weekly admissions meetings, including 1:1s, coaching meetings, trainings, and team meetings.
  • Collaborate with other functions to provide high-level service for enrolling learners.

Qualifications

• High School Diploma or General Equivalency Diploma (GED); a bachelor’s degree from an accredited institution is preferred.
• Demonstrated a minimum of one year of experience in admissions at an accredited institution for post-secondary education.
• Demonstrated proficiency in Microsoft Office is required.
• Demonstrated proficiency in CRM and SIS systems.
• Demonstrated experience with FERPA is strongly preferred.
• Demonstrated ability to effectively work on multiple projects within an environment that is dynamic and fast-paced.

Requirements

• All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
• Employment is contingent upon successful completion of a background check and drug screen.

Benefits

• Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators.
• We believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures.