Role Description

The Agent team builds the software that sits at the edge of every ngrok connection. The Agent is what developers install, run, embed, and trust to expose their systems securely to the internet.

• Build and evolve the ngrok Agent itself: Work on the core agent that handles connection management, tunneling, authentication, and secure traffic forwarding.
• Own reliability at the edge: Design for latency, throughput, and correctness under real-world chaos.
• Develop SDKs and embeddable integrations: Build and maintain SDKs and embedded agent components that other systems and products depend on.
• Make the system observable: Improve diagnostics, logging, and metrics to understand what the Agent is doing in the wild.
• Ship software that runs everywhere: Ensure the Agent behaves consistently across platforms and environments.
• Work with people who care about correctness: Collaborate closely with product, platform, and support teams.

Qualifications

• You’ve built systems-level software that had to work under pressure.
• You’re comfortable in Go, Rust, C/C++, or Java (bonus points for Go).
• You enjoy debugging things that “shouldn’t be possible.”
• You think deeply about reliability, security, and performance.
• You can reason about tradeoffs and explain them like a normal human.
• You care about developer experience — not just correctness.

Requirements

• Extra credit if you’ve worked on networking, proxies, or agents.
• Experience with SDKs or embeddable runtimes.
• Familiarity with observability tooling.
• Experience with open-source systems people actually use.

Benefits

• Full premiums covered on base healthcare, dental, and vision for you; half covered for your dependents.
• Mental health and well-being support included.
• 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%.
• Open, flexible vacation policy.
• Parental leave up to 16 weeks for birth, and up to 8 weeks for new parents (birth, adoption, fostering).
• Annual professional development budget for books, courses, conferences, or whatever helps you level up.
• Co-working space stipend if you want to get out of your house.
• Free lunch 2x+ per week for employees onsite at our San Francisco office.
• Company offsites twice a year for strategy and bonding.
• Bi-annual reviews for feedback and compensation adjustments.