Role Description

A growing and forward-thinking technology organization is seeking a Systems Administrator to manage and optimise its core internal systems and SaaS infrastructure. This role will act as the primary IT resource for the company, ensuring the stability, security, and performance of essential platforms that support day-to-day operations. The position will work closely with a distributed technical team (based in China) to maintain systems, troubleshoot issues, and implement improvements that enhance productivity and security across the organization. This opportunity is well suited to a proactive and highly organised IT professional who is comfortable operating independently while collaborating with global colleagues. Operates mainly on PST hours, but will require some flexibility on hours at points to collaborate with team members around the globe.

Responsibilities

• Oversee administration of core SaaS platforms including Google Workspace, Microsoft 365, HubSpot, and collaboration tools
• Manage user access, account provisioning, permissions, and authentication systems
• Maintain security protocols including identity management, MFA, and SSO policies
• Monitor system health, performance, and usage across internal platforms
• Provide technical support to employees and resolve issues related to accounts, devices, and integrations
• Maintain internal IT documentation, system configurations, and operational procedures
• Support onboarding and offboarding by managing device setup, access permissions, and software provisioning
• Improve operational efficiency through system automation, integrations, and configuration updates
• Manage vendor relationships, software licensing, and platform subscriptions
• Collaborate with a global IT team on system improvements, troubleshooting, and infrastructure initiatives

Qualifications

• 4+ years of experience in Systems Administration, IT Operations, or a similar role
• Hands-on experience managing Google Workspace and Microsoft 365 environments
• Experience administering SaaS platforms such as HubSpot, Slack, Zoom, or comparable tools
• Strong understanding of identity and access management, SSO, and multi-factor authentication
• Experience supporting distributed or remote teams
• Ability to operate independently while collaborating with technical colleagues across time zones
• Experience with identity providers such as Okta or Azure AD
• Familiarity with device management or endpoint management tools
• Experience with SaaS integrations and workflow automation
• Knowledge of security best practices and compliance considerations
• Experience working in high-growth technology environments is beneficial
• Mandarin language skills are considered an asset