Role Description

The Senior Manager, Events is responsible for strategic oversight, portfolio performance, and team leadership for the Americas event portfolio, including in-person, virtual, and hybrid events, workshops, and webinars. You will set priorities, success metrics, and operating frameworks to ensure events deliver strong member engagement, brand impact, and revenue performance. You will also serve as the global program owner for ISC2's virtual events and webinar portfolio, driving continuous improvement in program design technology, scalability, and attendee experience. In addition, you will lead and coach a high-performing team of event planners, providing direction and coaching, and ensuring the team's delivery of financially successful events that support organizational goals for engagement, education, and growth.

This position is not available to residents of California.

Responsibilities

• Team Leadership & Collaboration
  • Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs.
  • Lead annual planning, set team goals, success metrics, and timelines for the Americas event portfolio, ensuring alignment with organizational priorities.
  • Oversee regional event budgets, forecasts, pricing models, and cost-of-delivery analysis to support informed decision-making.
  • Review event performance, financial outcomes, and attendee insights to guide portfolio optimization and future planning.
  • Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment.
  • Establish team priorities, operating procedures, and resource allocation to support balanced workloads, operational excellence, and scalable delivery.
  • Foster an inclusive, collaborative, and ISC2 values-aligned team culture.
• Budgeting and Reporting
  • Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis.
  • Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization, and future improvements.
  • Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities.
  • Manage event budgets, ensuring accuracy, responsible spending, and allocation across events.
  • Develop and maintain scalable processes, SOPs, and operational frameworks for the Americas event team.
  • Identify operational, technical, and financial risks and develop mitigation strategies.
• Program Ownership: Virtual Events & Webinars
  • Define the vision, success metrics, and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency, and long-term value.
  • Serve as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement, and partner integration.
  • Provide oversight and governance to ensure consistent, high-quality delivery by production teams.
  • Collaborate with marketing, communications, business development, member engagement, and content teams to optimize virtual audience acquisition and engagement.
  • Oversee the global webinar calendar, intake process, and production team to ensure consistency and quality.
• Operational & Technical Oversight
  • Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations, and data flows.
  • Evaluate technology performance, identify gaps, and drive adoption of tools or enhancements that improve event efficiency, reporting, and attendee experience.
  • Provide thought leadership and contribute to committees or initiatives as assigned.
  • Stay current on trends in event management, delivery, event technology, and industry best practices.
  • Partner with cross-functional stakeholders to improve processes, workflows, and documentation of best practices.
  • Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs.
  • Perform other duties as assigned.

Qualifications

• Strong written and verbal communication skills.
• Proficiency with MS Office Suite and comfort learning new software.
• Experience working cross-functionally within a global organization.
• Experience leading and developing teams, preferably in a remote environment.

Requirements

• Bachelor’s degree in marketing, communications, business, or related field.
• 10+ years of experience managing in-person, hybrid, and virtual events.
• 5+ years of experience with virtual platforms, technology integrations, registration systems, or event technology (CVENT or a similar events management platform).
• CMP or other event certifications preferred.
• Experience in cybersecurity, technology, SaaS, or membership associations preferred.
• Experience with event technology, mobile apps, webinar platforms, and CRM/automation integrations desirable.

Physical and Mental Demands

• Ability to work extended or irregular hours when necessary to support events.
• Ability to travel up to 20% domestically.
• Ability to sit or stand for extended periods and use standard office equipment.
• Occasional lifting of up to 30 lbs. during on-site event support.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.