Homeowner Support – Customer Service Representative

Customer SupportCustomer SupportPart TimeRemoteSeniorTeam 10,001+Company SiteLinkedIn

Location

Texas

Posted

2 days ago

Salary

Not specified

Seniority

Senior

High School3 yrs expExperience acceptedEnglish

Job Description

• Provide outstanding customer support by addressing homeowner inquiries in a professional and timely manner via phone calls, emails, case forms, and chats. • Assist customers with product registration, ensuring accuracy and compliance with company procedures. • Clarify warranty terms, business processes, and service agreements to help homeowners understand their coverage and options. • Offer expert product knowledge and troubleshooting assistance to ensure customer satisfaction. • Facilitate consumer access to local HVAC dealers or contractors, including those authorized for Extended Service Agreement repairs. • Maintain detailed records of customer interactions, ensuring accurate documentation and follow-up. • Collaborate with internal teams to address customer concerns and improve service processes.

Job Requirements

  • 1–3 years of progressive experience in related field (warranty processes and preferably within HVAC industry)
  • 1–3 years of customer service experience
  • High School diploma or GED equivalent and familiarity with finance, accounting, and statistics desirable.
  • Excellent customer service skills.
  • Knowledge of warranty processes.
  • Knowledge of a HVAC industry is preferred.

Benefits

  • Must be able to perform essential responsibilities with or without reasonable accommodations.

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