Product Support Specialist II – MicroGrid, Power Gen, Switchgear, PLC

Customer SupportCustomer SupportFull TimeRemoteLeadTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 5 moreAll locations: Alabama, Florida, Louisiana, North Carolina, Tennessee, Texas

Posted

2 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree10 yrs expExperience acceptedEnglishFlash

Job Description

• Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators • Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site • Aid on complex start-ups • Field troubleshooting, technical support via phone assistance and occasionally onsite • Provide control of onsite engineering changes to drawings and settings files • Effectively communicate open action items to proper initiatives for action planning and task assigning • Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures • Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs • Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications • Ability to troubleshoot and provide technical assistance on: PowerGen Products such as Volvo or PSI • Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear • Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s

Job Requirements

  • 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems
  • Bachelor’s degree in electrical engineering can substitute for 4 years of experience
  • Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings
  • Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators
  • Commissioning and field experience are recommended
  • NFPA 70 ARC Flash Certified preferred
  • Valid Driver’s License
  • Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices
  • Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory
  • Ability to troubleshoot Switchgear and/or PowerGen equipment and systems
  • Ability to understand and follow project scopes
  • Ability to learn PowerSecure Microgrid Solution Products
  • Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations
  • Possess excellent time management skills
  • Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision
  • Ability to lead Root Cause Analysis events to analyze field failures
  • Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.

Benefits

  • Medical, dental, vision and life insurance coverage
  • Competitive pay and a matching 401 (k) plan
  • Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
  • Flexible spending accounts/Health savings account
  • Wellness Incentive Programs
  • Employee Referral Program
  • Tuition Reimbursement

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