Builders of the most comprehensive drone management and collaboration platform on the market.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

55 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Partner with regional Account Executives to support customer retention, renewals, and territory growth. • Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations. • Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies. • Conduct virtual and on-site customer onboarding, training, and account setup to ensure successful adoption. • Strategically manage accounts approaching renewal to drive satisfaction, expansion, and long-term value. • Represent DroneSense by Versaterm at conferences, FlyDays, trainings, and customer workshops. • Act as the voice of the customer by gathering operational feedback and partnering with Engineering and Product teams to inform roadmap priorities. • Stay current on FAA regulations including Part 107, Part 91 Public Aircraft Operations, COWs, COAs, and BVLOS frameworks. • Support agencies in navigating regulatory pathways and advancing compliant, scalable drone programs

Job Requirements

3+ years of experience as a Customer Success Manager in a SaaS environment (preferred).
3+ years of experience supporting public safety or first responder organizations (preferred).
3+ years of experience in UAS operations, technical sales, or support engineering.
Strong working knowledge of DFR program design and FAA regulatory requirements for VLOS and BVLOS operations.
Ability to clearly communicate complex technical and regulatory concepts to diverse audiences.
Self-starter with the ability to operate independently and collaboratively.
Experience with CRM platforms such as Salesforce or HubSpot (preferred).
Bachelor’s degree, first responder drone operations experience, or equivalent professional experience.
Willingness to travel to support customer and operational needs.