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Windquest Group

We invest in people who care and aim to make our world a better place.

Customer Experience Specialist

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 11-50Since 1988Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Junior

1 yr expEnglish

Job Description

• Consistently exceed all customer expectations. • Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution. • Resolve all customer complaints/issues with a sense of urgency. • Multi-task across multiple platforms and conversations, prioritizing phone calls. • Thorough communication with internal partners and customers.

Job Requirements

  • One or more years of related experience and/or training in an office environment.
  • Self-directed in completion of daily work and the ability to multi-task.
  • Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers).
  • Proficient in using Microsoft Office (Word, Excel, Outlook).

Benefits

  • Paid parental leave
  • Scholarship reimbursement
  • 401k match
  • Benefits effective day one of employment
  • Paid short term disability leave
  • Flexibility with work from home
  • Generous PTO policy that starts on day one
  • Paid holidays
  • Health and wellness program
  • Employee discount program within our family of companies

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