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Brown and Caldwell

Brown and Caldwell is the largest engineering consulting firm solely focused on the U.S. environmental sector

Client Service Manager

Client Services RepresentativeClient ServicesPart TimeRemoteLeadTeam 1,001-5,000Since 1947Company SiteLinkedIn

Location

California

Posted

2 days ago

Salary

$77 - $115 / hour

Seniority

Lead

Bachelor Degree15 yrs expEnglish

Job Description

• Build and maintain executive-level relationships with municipal leaders. • Lead a Client Service Team to drive multi-level engagement across our organization and the client’s. • Maintain a deep understanding of client priorities, pressure points, and long-term plans. • Translate client insights into actionable strategies that position our firm to win work and expand partnerships. • Align client challenges with our full suite of services and differentiators. • Own growth outcomes for assigned clients, including sales, revenue stability, and profitability. • Drive winning work by leading opportunity development—guiding capture planning, positioning, and proposal development strategies to secure new projects and programs. • Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects. • Identify and address performance risks early, safeguarding consistent delivery of high-quality work. • Lead client growth and business planning processes, establishing clarity of goals, investments, and expected ROI.

Job Requirements

  • 15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients.
  • Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role.
  • Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives.
  • Proven ability to win highly competitive projects through disciplined capture planning and positioning.
  • Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations.
  • Experience collaborating with technical delivery teams, pursuit teams, and executive leadership.
  • Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth.
  • Effective communication and facilitation skills with the ability to influence without formal authority.
  • Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services.
  • Working knowledge of engineering scopes, project schedules, and project delivery risks.

Benefits

  • medical
  • dental
  • vision
  • short and long-term disability
  • life insurance
  • an employee assistance program
  • paid time off and parental leave
  • paid holidays
  • 401(k) retirement savings plan with employer match
  • performance-based bonus eligibility
  • employee referral bonuses
  • tuition reimbursement
  • pet insurance
  • long-term care insurance

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