Patient Appointment Scheduling Lead
Location
Colorado
Posted
2 days ago
Salary
$19 - $22 / hour
Seniority
Senior
Job Description
Job Requirements
- High school diploma or equivalent required.
- Strong knowledge of orthopedic scheduling workflows and provider preferences.
- Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker’s compensation, and switchboard operations.
- Excellent communication, problem-solving, and organizational skills.
- Prior experience (3yrs min.) in healthcare call center or patient access experience.
- Experience interpreting call center metrics and dashboards
- Previous leadership, lead, supervisory, or training experience.
- Experience working in a remote call center environment.
- Familiarity with quality assurance and performance improvement initiatives.
- Experience with EHR and call center reporting systems.
Benefits
- Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
- Dental & Vision Insurance
- 401(k) with Annual Employer Contributions
- Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
- Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
- Generous Paid Time Off : Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays
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