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Senior Associate, Customer Strategy Analytics – Applied AI

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 201-500Since 2020Company SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$140K - $180K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishPythonSQL

Job Description

• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. • Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. • Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. • Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis. • Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most.

Job Requirements

  • 4+ years in analytics, strategy, or ops
  • Excellent numerical skills, with additional technical background or education strongly preferred.
  • SQL/Python skills a plus!
  • You've built things - dashboards, tools, processes - not just delivered decks
  • You dig into root causes until you actually understand the problem, not just the symptoms
  • Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
  • Experience with SaaS, marketplaces, or high-growth startups preferred
  • Restaurant industry experience is a plus!

Benefits

  • Comprehensive health coverage
  • Remote-first workplace
  • Unlimited PTO
  • Extra fun perks!

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