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TeleSolv Consulting

TeleSolv provides the right mix of people, skills, and technologies to help organizations improve... Accelerate now!

Contact Center Representative – On-Call

Call Center RepresentativeCall Center RepresentativeContractRemoteSeniorTeam 201-500Since 2000Company SiteLinkedIn

Location

Texas

Posted

2 days ago

Salary

$17 - $19 / hour

Seniority

Senior

English

Job Description

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. • Handle inbound inquiries via phone, email, and chat in a timely and professional manner. • Share only approved and verified information and ensure all communications comply with program and company policies. • Accurately document all customer interactions in the designated system for tracking and auditing purposes. • Stay current on changes to procedures, FAQs, and program-related information. • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Job Requirements

  • Prior high-volume contact center or customer service experience required.
  • Experience working in a virtual or remote environment is a plus.
  • Strong verbal and written communication skills.
  • Ability to follow scripts and established procedures accurately.
  • Strong attention to detail and documentation skills.
  • Ability to work effectively in a fast-paced, public-facing environment.
  • Ability to maintain confidentiality and comply with data protection requirements.
  • Must be a US citizen

Benefits

  • Job Benefits

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