• Respond to customer inquiries and complaints via email, chat, and phone in a timely and professional manner. • Provide detailed information about the company's e-learning products and services to prospective and current customers. • Collaborate with other departments such as sales and technical support to ensure customer satisfaction and resolve any issues. • Maintain accurate and up-to-date records of customer interactions and transactions in the customer relationship management system. • Assist in the development and improvement of customer service procedures, policies, and standards to enhance the overall customer experience.