• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits. • Manages day-to-day activities of customer programs to ensure that product deliveries are on time and that projects/programs are on schedule. • Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication. • Develops plans to meet commitments and schedules for customers. • Supports Global Customer Business Unit (GCBU) with contents required for customer communications and business reviews. • Develops action plans to correct out-of-plan conditions. • Communicates frequently with customer to help ensure satisfaction with the company and the products. • Act as a customer advocate to drive prioritization of projects and responses to problems/issues. • Manages customer account profitability. • Participates in forecasting, planning and monitoring of efficiency and execution of account strategies. • Provides performance reporting and analysis for monthly customer performance reviews.