• Conduct tablet start sessions with caregivers via phone or video. • Schedule tablet and application trainings to troubleshoot technical difficulties. • Guide caregivers through powering on the tablet, connecting to the Internet (e.g., Wi-Fi), and completing initial device setup. • Walk caregivers through installed applications and core tablet functionality. • Confirm caregiver understanding and readiness before closing tablet start sessions. • Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues. • Troubleshoot application issues, operating system updates, login problems, and SD card functionality. • Perform device resets, reconfigurations, and basic repairs within defined protocols. • Accurately document tablet starts, support interactions, issues, and resolutions in internal systems. • Maintain device status, configuration notes, and troubleshooting outcomes.