• Own and facilitate the weekly OpenLoop Orientation sessions. • Analyze onboarding data to identify bottlenecks, reducing time-to-productivity and improving the overall quality of the new hire experience. • Serve as the primary program owner of the LMS (EasyLlama), ensuring it effectively supports onboarding, compliance, and learning workflows. • Partner with HR, Compliance, IT, and department leaders to align technical learning requirements with operational business needs. • Design and maintain structured learning pathways tailored by role, state, and department. • Establish governance standards for content ownership, update frequencies, and review cycles. • Monitor system utilization to recommend and implement improvements that drive adoption and efficiency. • Manage vendor relationships and prioritize the platform roadmap in partnership with L&D leadership. • Ensure all compliance training assignments are clearly owned, trackable, and completed. • Maintain audit-ready documentation processes and rigorous reporting standards. • Drive the automation of learning assignments and reminder workflows to reduce manual administrative burden for the People Ops team. • Provide regular reporting to stakeholders on completion rates, onboarding progress, and the company’s compliance posture. • Support engagement survey action planning in partnership with the Head of Internal Comms to embed key learnings across the company. • Enable our hybrid-work model by developing playbooks, local activations, and hybrid experiences that foster connection and culture. • Lead multiple concurrent initiatives with defined timelines, building project plans, stakeholder maps, and risk mitigation strategies. • Communicate high-level updates to leadership regarding onboarding effectiveness and the health of learning operations.