Role Description

If you're looking for a role where your attention to detail, organization, and efficiency truly make an impact, this opportunity may be exactly what you're looking for.

As a Document Processor, you are a key part of our operations team, ensuring that all incoming medical documentation is reviewed, categorized, and routed accurately and efficiently.

• Review, validate, and process incoming faxed medical documents
• Identify and categorize document types (orders, referrals, labs, F2F, etc.)
• Route documents to appropriate departments for timely follow-up
• Verify patient information within the EMR system
• Organize and manage documents within electronic fax platforms
• Assist with intake calls and direct inquiries appropriately
• Communicate with internal teams regarding document discrepancies
• Support administrative and operational tasks as needed

Qualifications

• Some college (required)
• Strong computer skills, including EMR systems and Microsoft Office
• Excellent attention to detail and organizational skills
• Ability to manage high-volume, repetitive tasks with accuracy
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Healthcare or document processing experience (preferred)

Requirements

• Remote position (Florida residents only)
• Must live within 30 minutes of a Concierge Home Care branch location
• Monday-Friday schedule | 8:30 AM – 1:00 PM

Benefits

• 401(k) with company options
• Generous PTO—start earning from day one
• Employee Assistance Program (EAP)
• Employee referral bonus program ($1,000 bonus for every full-time or modified full-time clinician you refer and we hire!)