Customer Care Representative I

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

South Carolina

Posted

2 days ago

Salary

Not specified

Seniority

Senior

High SchoolEnglish

Job Description

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills • Answer inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote virtual branch solutions to customers • Meet or exceed the Customer Care Representative quality and productivity goals • Ensure the security of customer information • Maintain a working knowledge of PC skills • Keep customers aware of changes in bank services

Job Requirements

  • Must reside within 50 miles of Orangeburg, SC
  • High School Diploma or equivalent
  • Previous customer service (Inbound Call Center) experience
  • Experience in financial services
  • Strong computer skills and ability to navigate systems for quick resolution
  • Must have excellent customer service skills including verbal, listening, and problem-solving skills
  • Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results
  • Ability to work with confidential information, both internally and externally, in a professional manner
  • Ability to have flexible hours when necessary
  • Receptive to coaching and feedback
  • Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment
  • Interpersonal skills to create a positive and effective work environment

Benefits

  • Health insurance
  • Flexible work arrangements

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