• Plans, monitors, and manages internal projects from initiation through timely completion to meet business objectives and increase performance • Oversees all aspects of quality project implementation including budget development and supervision of team participants • Prioritizes and makes recommendations for the design, development, and implementation strategy of quality improvement projects and initiatives • Designs the data collection methodology, metrics, and data elements needed to measure outcomes of QI projects • Develops documentation templates and systems to support QM projects and initiatives • Updates and monitors multiple workplans for timely and accurate State submission • Forms and leads cross functional workgroups to design and implement QI initiatives • Translates and delivers business information to internal and external constituents via formal presentations with data visualization tools and/or written communications • Creates a continuous improvement plan for the project to enhance delivery processes and outcomes • Drives performance to meet established goals (e.g., CAHPS and other member satisfaction surveys, Lead Screening activities, Community Focused Care Accreditation) • Oversees clinical documentation audits (e.g., Community-Based Palliative Care and Managed Long Term Supports and Services HEDIS hybrid project) • Educates and consults with unit business managers on quality improvement methods (e.g., workflow, data analysis, metrics) • Educates members and providers on relative QI initiatives to increase clinical performance • Mentors internal QM staff regarding quality related programs, workplans and evaluation activities • Actively seeks opportunities for process improvement resulting in efficient and effective work streams • Manages complex relationships with both internal and external constituents