We’re looking for physical, occupational, speech, and ABA therapists who want to help others live life to the fullest.
Patient Engagement Center QA Manager
Location
Connecticut + 4 moreAll locations: Connecticut, New Hampshire, New York, Massachusetts, Rhode Island
Posted
11 hours ago
Salary
$60K - $70K / year
Seniority
Senior
Job Description
Job Requirements
- Undergraduate degree and minimum 3-5 years quality assurance experience in a contact center environment
- Empathy and coaching abilities to provide feedback that is not only constructive but also supportive
- Excellent problem-solving and analytical skills to not only identify issues but offer innovative solutions
- Healthcare/physical therapy experience a plus
- Knowledge of customer service best practices
- Detail-oriented, self-reliant, and process-driven mindset
- Strong communication (verbal and written), interpersonal, and conflict resolution skills
- Ability to provide leadership to team members in a fast-paced and stressful work environment
- Must be technically savvy, with demonstrated experience working with multiple systems and apps.
Benefits
- Health insurance
- Generous PTO (Paid Time Off) plans and paid holidays.
- Eligibility for full benefits package beginning within your first month of employment.
- Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
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