Customer Care Supervisor

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Guide a team of account managers to build strong customer relationships • Ensure customers get maximum value from TCS software • Provide guidance and mentorship to Customer Care Representatives • Serve as primary point of contact for key accounts • Collaborate with internal departments for timely issue resolution • Regularly assess customer satisfaction and improve retention

Job Requirements

  • College Degree and/or industry experience preferred
  • 3-5 years of leadership and/or SaaS account management experience
  • Strong leadership, communication, and customer service skills
  • Excellent time management and organizational ability
  • A proactive, problem-solving mindset
  • Ability to multitask and prioritize effectively
  • Comfort working in a fast-paced environment
  • Technical aptitude and eagerness to learn software tools
  • Experience using CRM systems (preferred)

Benefits

  • Equal employment opportunities (EEO) for all employees and applicants
  • Prohibits workplace harassment based on discrimination
  • Opportunity to work with an internationally diverse team

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