• Collaborate closely with Project Managers, technical managers, solution developers, and testers to design project deliverables of varying complexity. • Ensure solutions align with product capabilities while meeting client needs, balancing protocol requirements and delivery team constraints. • Lead customer workshops and proof-of-concept sessions, showcasing questionnaire designs and mapping user and study journeys that align with client protocol objectives and study requirements. • Serve as a subject matter expert (SME) during pre- and post-sales activities, reviewing study protocols to recommend optimal solutions and utilizing internal configuration tools to create prototypes for clients. • Foster a passion for technology and innovation in clinical research, advocating for innovative user-centric trial designs tailored to client-specific needs. • Effectively communicate complex technical requirements and design considerations to non-technical stakeholders, translating their requests into actionable language for technical teams. • Plan and prioritize user stories, managing multiple project backlogs to ensure the efficient delivery of large, multifaceted eCOA studies. • Address complex technical design challenges by developing innovative, thoughtful solutions. • Gain deep expertise in tools, systems, core features, and design standards to deliver high-quality outcomes, specializing in efficient, repeatable story design processes. • Set and champion design standards and best practices within Delivery Services, ensuring high-quality Jira hygiene and strict adherence to requirement and story best practices, particularly for questionnaire and study design. • Stay engaged with the evolving Life Sciences technology landscape, developing industry expertise by attending and presenting at relevant conferences to enhance knowledge and visibility.