• Grow revenue and expand partnerships • Drive revenue growth across existing client and partner relationships • Identify and execute on upsell, cross-sell, and expansion opportunities within the current book • Lead renewals and retention efforts to maximize long-term account value • Scope, onboard, and manage new program partnerships with TPAs and vendors • Own relationships that matter • Serve as the day-to-day relationship owner for clients and partners • Act as the primary escalation point when issues arise • Drive performance outcomes • Monitor account performance including loss ratio trends and utilization drivers • Partner with underwriting, analytics, and clinical teams to identify improvement opportunities • Proactively communicate performance insights and recommendations to clients and partners and ensure insights are being acted on • Resolve problems end-to-end • Lead resolution of service, billing, eligibility, claims, and TPA-related issues • Coordinate across internal teams and external partners to drive timely outcomes • Ensure issues are documented, tracked, and closed with accountability