B&R Business Solutions, LLC logo
B&R Business Solutions, LLC

A global leader in Azure cloud consulting, technology services and digital transformation.

Customer Service Agent

Customer SupportCustomer SupportContractRemoteSeniorTeam 11-50Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

1 day ago

Salary

$8 - $25 / hour

Seniority

Senior

High SchoolEnglish

Job Description

• Manage large amounts of inbound calls in a timely manner • Follow communication “scripts” for certain clients when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Attend mandatory virtual trainings and meet metrics with at least 90% • Attend team meeting monthly

Job Requirements

  • High speed wired internet
  • Desktop or laptop with 2.8 GHz dual core or better processor
  • Allowed: Intel iSeries or AMD Phenom X2 class or better. NO Atom, Celeron, Pentium, Opteron processors
  • USB Headset
  • Strong phone and verbal communication skills
  • Some clients will require dual monitors and other specifics
  • Background check and drug screenings

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